Mission, Vision & Values

Mission:

The mission of The Mary Ellen Vanaken Team is to be the most successful real estate team in the North Atlanta, Georgia market by providing the best real estate experience for our clients.

This means the team works hard to enable buying and selling of property a hassle-free and cost-effective process for the client. 

The Mary Ellen Vanaken Team maintains a full-time staff of well-trained real estate professionals who continually strive to provide top-quality service for their individual clients.

Vision:

• Dominate - the North Atlanta real estate market and have raving fans.

• Our Clients – find us the best real estate team to meet their needs.

• Our Team Members – find us the best real estate team to work for. 

• Our Community – see us as an example of what a real estate experience should be.

• Our Vendors – find us as their favorite account.     

• Our Goal - to proudly and profitably have fun!
  
  
  
  
  
  

Values:

• CLIENT FIRST: Everything we do is in the framework with this question: How will this enhance the client experience? 
  

• We focus on making each client feel as important and valued as they are.

• If a client needs help, there should be no hesitation on the part of the team member to offer to help. If a client has a question, every effort should be made to answer it to the satisfaction of the client. If a client has a complaint about a product or a service, every effort should be made to rectify the problem. Client satisfaction should be paramount in any reasonable situation.

• Always treat clients with courtesy. A smile and a kind word go a long way. 

• Always thank the client at the close of a sale and extend the invitation for them to use our team's services again in the future.

• RESULTS-ORIENTED: Focusing on results, our team “reaches across the table” to achieve practical results for clients in a cost-efficient manner.

• Our team members all have a shared vision of excellence and a commitment to ensuring we are meeting our client’s needs above all else.

• LEAD-GENERATING:  We have a culture of lead generation because we know that we need to do today what others won’t, so tomorrow we can accomplish what others can’t. 
  

• We are client FOCUSED, not client DRIVEN. We have a time blocked schedule with lead generation while delivering superior client care service
  

• OPENNESS: We encourage all team members to express their ideas to benefit the client and the team. 

Beliefs:

• EDUCATION: The Mary Ellen Vanaken Team is an educational and experiential training ground for greatness in business. Team members are eager to learn and continually improve. We never stop seeking knowledge. 

• PASSION: Every single one of us loves what we do, is behaviorally wired to it, and is amazingly successful at it as a result. We care about people. It’s never just about “the deal.” 

• PURPOSE and MISSION: To have a team with an intense sense of direction where we all know our big “WHY” – knowing what is important so you can achieve what matters -  and support each other in striving for them.

• TEAM MEANS TOGETHER WE ACHIEVE MORE: We are greater than the sum of our parts. There is value in synergy. We collaborate with our clients and with one another to achieve goals that no one person could achieve alone.  We value each other as individuals as well as partners. We “have each other’s backs” and that includes our clients' backs. We value what each person brings to the table & treat one another with dignity. No big egos on this bus. We are a team of All-Stars. 

• GROWTH: We are a fast-growing team, which means that we understand and embrace that growth can mean discomfort as we grow and yet we will push through those periods with a great attitude and our eyes on the prize.

• TIME BLOCKING: Revenue generating activities prevail.

• PROFIT/EXPENSES: Lead with revenue, red light, green light.

• JUDGEMENT: We all are empowered to use good judgment. Always do the right thing, no matter the cost. 

• FOCUS: We all have a clear sense of our “One Thing”. We are purposeful and have an intense sense of direction. Our work ethic is beyond compare. And we enjoy life. Whether we are at work or home, we are in the moment & fully focused. What you focus on expands.

• EXCEEDING EXPECTATIONS: The team believes that exceeding expectations is a minimum standard. Exceeding in all you say and do is the true win. 

• COMPETITIVE: We like to win. We celebrate competition in business and view it as a healthy and exciting way to grow.

Perspective:

• Forward momentum is key. Failing forward is encouraged. The failure is in not doing it, not being afraid of making a mistake.

• We know our roles and own our results.

• What we measure grows. We track our numbers to improve our businesses and our lives.